Language: Chinese / English

Corporate Social Responsibility

Establishing a dedicated/partially dedicated unit for corporate social responsibility (CSR)

On Oct. 16, 2018, the chairperson of the board approved a plan to set up a “corporate social responsibility task force” under the office of the chairperson. The plan was submitted to the board of directors for endorsement on Nov. 6, 2018. The task force is comprised of chiefs of relevant departments, who are partially dedicated to pushing forward the Company’s CSR policy, formulating and executing concrete plans for the establishment of an operating system and relevant management guidelines.

Members of the CSR task force and their functions:

Work plan:

1. In accordance with Corporate Social Responsibility Best Practice Principles, the Company offers CSR training and courses on an irregular basis. (For instance, training and communication campaigns focused on employees’ safety, health and environmental education).
2. Compiling the Company’s “Corporate Social Responsibility Report” using information collected from CSR projects and events launched in accordance with the Company’s operations strategy.
3. The annual CSR report is presented to the board of directors each year.

Execution status:

Date of report to the boardExecution status
Nov. 6, 2018

Development of a Happy Workplace


1. The Company has adopted employee work rules and implemented a pension scheme in accordance with the relevant labor laws and regulations to protect the legal rights of employees. An Employee Welfare Committee has also been established to manage employee benefits.

2. The Company provides employees with a safe working environment as well as safety and health training. These help to prevent occupational injuries by reducing the risks to employee safety and health. Employees are also enrolled in labor, health and group insurance schemes. Health examination organizations are engaged to conduct employee health examinations on a regular basis.

3. The Company provides employees with a fair and equal workplace free from discrimination and harassment.

4. The Company has open channels in place for employee communication. Employee are provided with information and the opportunity to voice their opinions on the Company’s business management, decisions and planning.

5. “Employee Benefits”

Employee Benefits and Implementation

  • Contributions to Labor Insurance, National Health Insurance and pension funds.
  • Festival bonuses/gifts.
  • Employee discounts.
  • Employee benefits such as birthday bonus, wedding bonus, childbirth stipend, funeral/bereavement condolence payment.
  • Employee health exams.
  • Opportunities to work overseas.
  • Sound career development opportunities.
  • Annual and performance bonuses.
  • Prenatal checkup leave for female employees and paternity leave for male employees.
  • Employee cafeteria and other measures.
Employee Development and Training
The Company offers a range of professional in-service training programs tailored to different competencies to enrich employees’ professional ability.
Pension Scheme and Implementation
The Group’s pension schemes are based on the local laws and regulations at each company location.
  • For companies within the Republic of China: 
    Regular contributions are made to the labor pension fund and deposited in a dedicated account with the Bank of Taiwan in accordance with the Labor Standards Act. A new labor pension system took effect on January, 2005. Under the Labor Pension Act, for those who select the new system the Company must make a contribution no less than 6% of the employee’s monthly salary to their pension account. Retirements must also be handled in accordance with the Labor Pension Act to safeguard employees’ life after retirement.
    Employees of the Company may apply for retirement under the following circumstances in accordance with the Labor Standards Act:
    • Those who have worked for over 15 years and are at least 55 years old.
    • Those who have worked for over 25 years.
    • Those who have worked for over 10 years and are at least 60 years old.
  • For companies within China: 
    The Company makes employee endowment insurance contributions in accordance with the local laws and regulations.
Labor Agreements and Mechanisms for Safeguarding Employee Rights and Interests
All Company regulations are based on the Labor Standards Act and two-way communication with employees is emphasized. There has been no major labor disputes requiring arbitration to date but the Company will continue to strengthen communication and coordination between employees and the management. Employee benefits will also be enhanced as much as possible to promote more harmonious employer-employee relations and minimize the chance of labor disputes.
Working Environment and Personal Protection for Employees
  • The Company sets great store by a clean and comfortable working environment. Employee safety at work is emphasized as well. Safety measures include access control, building security, surveillance cameras, and floor restrictions on elevators. Benefits that help employees live a settled life are also used to build a relationship based on mutual trust and support.
  • Disinfection of common areas and fire drills are carried out every year. Safety & health education is conducted on an ad hoc basis. Annual fire safety inspections are also conducted.
  • Prospective employees undergo physical examinations in accordance with the “Occupational Safety and Health Act.” Employees also undergo regular general health exams. The data is then compiled by human resources units to check on employees’ well-being at appropriate times to emphasize the importance of employee health to the Company.


Protection of Public Welfare

In keeping with the philosophy of “giving back to society”, the Company considers CSR to be one of its core values. The Company therefore supports a variety of public welfare initiatives and actively sponsors related social welfare institutions, public interest organizations and disadvantaged groups. The sponsorship span fields such as charities, art & culture, sports, environmental protection and education. Related accomplishments are as listed below:

Year Files


1. The Company has set up a website to provide disclosure on financial activities and corporate governance information.
Our corporate website is located at Dedicated personnel have been assigned to handle the disclosure of information related to financial, business and corporate governance activities.
2. Other disclosure methods used by the Company
The Company has established a comprehensive spokesperson system in accordance with the law. Chairman Wen-Chang Huang is the Company spokesperson with CFO Chung-Lin Kuo is the deputy spokesperson.
All presentations given by the Company when hosting or attending investor conferences will be published through the  Market Observation Post System website or our corporate website for public viewing.


A set of “Corporate Social Responsibility Best Practice Principles” has been adopted by the Company to fulfill our corporate social responsibility and to promote the balanced, and sustainable development of the economy, society and environment.
The Company shall take social morals as well as the rights and interests of stakeholders into account during CSR fulfillment. Due consideration shall be given to environmental, social and corporate governance factors during the pursuit of sustainable development and profits. These factors shall also be incorporated into the management and operation of the Company. Open channels of communications shall be maintained with correspondent banks and other creditors, employees, consumers, suppliers, local community, or other stakeholders so that stakeholder feedback can be heard and responded to in a timely manner.

Communication Channels

By keeping multiple communication channels open, the Company can hear the true voice of stakeholders. Here are issues that are of concern to stakeholders and communication channels between the Company and them:

Types of stakeholders

Issues of concern

Communication channels and ways of response


  • Company management
  • Summery of operations and performances of the Company
  • Risk management
  • Contact person: Miss Lin (02-89780555, ext. 2901)
  • Shareholders’ meeting (every year)
  • Institutional investor conference (every year)
  • Meeting of the board of directors (every quarter)
  • Monthly revenue report (every month)
  • Quarterly and annual financial reports (every year/every year)
  • The Company’s website and market observation post system (real-time)
  • Consulting service inbox/hotline for investors (real-time)


  • Client service
  • Client confidentiality/ secrecy
  • Contact person: customer service hotline (0800-880868)
    Business hours: Mon ~ Fri
    9:00~12:30, 13:30~18:00
    Customer service email address:
  • The Company’s online customer service/online communication with customers (real-time)
  • Non-disclosure agreement (NDA): real-time service
  • Customer service hotline (real-time)
  • Feedbacks to and review of weekly customer service report (every week)
  • Service/product discussion meeting (every week)
  • Client visits (irregular)


  • Workforce structure
  • Management-labor relations
  • Training and development
  • Occupational health and safety
  • Contact person: Mr. Jen (02-89780555, ext. 1603)
    • Performance evaluation (every year)
    • The Company’s announcements (real-time)
    • Employee counseling hotline (real-time)
    • Management-labor meeting (every quarter)
    • Communication meeting called by general manager (every month)

Government agencies

  • Company management
  • Laws and regulations that the Company abides by
  • Contact person: Miss Lin (02-89780555, ext. 2901)
  • Attending forums, meetings explaining specific laws and regulations and training courses organized by government agencies (irregular)
  • Communication by phone and email (real-time)
  • The Company’s website and market observation post system (real-time)
  • Exchange of official documents (irregular)


  • Supplier management
  • Ethics and integrity
  • Contact person: Miss Li (02-89780555, ext. 1601 for relevant department)
  • Visits to suppliers (irregular)
  • Signing procurement contracts with suppliers (real-time)
  • Evaluation of suppliers that continue to cooperate (every year)
  • Communication by phone and email over products and projects (real-time)
  • Product and service discussion meeting (irregular)


  • Cultural innovation/heritage
  • Summery of operations and performances of the Company
  • Contact person: Miss Lin (02-89780555, ext. 2901)
  • Institutional investor conference (every year)
  • Monthly revenue report (every month)
  • Quarterly and annual financial reports (every year/every year)
  • The Company’s website and market observation post system (real-time)

Whistle-blowing methods

The Company expects honesty in all business activities. All forms of corruption and fraud are strictly prohibited. The Reporting system, “Code of Ethical Conduct” and “Procedures for Ethical Management and Guidelines for Conduct” have been adopted to provide Company stakeholders with a better understanding of our code of ethics and ethical business policy.
Please contact us if you believe that an employee or representative of the Company may be engaged in behavior that breach our Code of Ethical Conduct or Procedures for Ethical Management and Guidelines for Conduct. A dedicated unit that reports to the Company’s Board of Directors shall be assigned to handle your report.

  • If you understand and agree to the description above, please report your findings by mail, email or phone. Choose one from the three options.
    1、Mailing address: 6F, Bld. A, 209, Sec. 1, Nankang Rd., Nankang Distr., Taipei (to chief of general management office, legal department or audit office).
    3、Direct line for reporting: 02-89783868 or 02-89780555 (transfer to extension 1289 for chief of the Company’s general management office, 1102 for legal department chief or 1901 for audit office chief)
    • Contact person for stakeholders: Miss Lin
    • Tel:02-8978-0555 ext. 290
    • Fax:02-8978-3668
The Company shall adhere to the relevant environmental laws, regulations and international standards in protecting the natural environment in an appropriate manner. Operational and internal management activities shall also strive to accomplish the goal of environmental sustainability.

Environmental Policy

Environmental protection is an important component of CSR. Due to the impact of climate change on business activities, the Company takes an active interest in energy conservation, carbon reduction and greenhouse gases (GHG) reduction. The following management strategies have been adopted to provide all employees with a guide for compliance:
  • Cooperate with government environmental protection and occupational safety & health laws/regulations to fulfill our CSR.
  • Promote environmental protection, safety and health education as well as actively promote environmental and health management.
  • Actively remind employees to turn computers and lights off after work to conserve energy.
  • Identify management blind-spots through self-inspections or ad hoc audits. Engage in continuous improvement to enhance operational safety and environmental quality.

Environmental Safety Policy

Compliance is the basic requirement of Company controls. The sustainable development goals of the Company are the reduction of environmental pollution and risk of occupational injury, the effective utilization of resources, as well as providing employees with a safe and health environment. Continuous improvement is practiced to realize the above goals with a focus on:
  • Compliance with regulatory requirements
    Adhere to the relevant national environmental, safety and health laws and regulations while also pushing for compliance with environmental, safety or health regulations in the terms of contracts that the Company signs with suppliers.
  • Promotion of environmental safety awareness
    Conduct ad hoc environmental safety and health education to enhance employees’ environmental safety and health awareness as well as promote participation and implementation in environmental safety and health initiatives.
  • Consultation and communication
    Strengthen employee consultations to communicate policies and related information as well as provide appropriate feedback.
  • Continuous performance improvement
    Engage in continuous improvement to prevent injuries and unhealthy practices. Goals and plans are drawn up by the responsible units then education and promotion are used to achieve continuous improvements in environmental protection and occupational safety & health performance.

Energy Conservation and Carbon Reduction

To support the government’s goals on the promotion of renewable energy, the Company installed solar panels on the factory at Tuku, Yunlin, in 2015. The solar power generated is fed back into the grid to replace existing sources of electrical power. This will hopefully maximize our contributions to environmental protection and sustainable development.

Inventory of carbon reduction:

2017 Carbon reduction (kg) 2016 Carbon reduction (kg) --% Increase of carbon reduction per unit of revenue from last year Equivalent number of trees planted Electrical tariff savings
Approx. 584kg Approx. 256kg 0.09% 2,435 trees Approx. NT$264,000

A 1% increase in energy conservation and carbon reduction over 2017 is planned for 2018.

Corporate Social Responsibility Report




Human rights policy of Pili Group

  • I. Purpose

    The Pili Group supports and respects the United Nations (UN) International Bill of Human Rights, Universal Declaration of Human Rights, Ten Principles of Global Compact, OECD Guidelines for Multinational Enterprise, International Labor Office Tripartite Declaration of Principles and the concept of decent work that the declaration embodies. It abides by laws and regulations governing labor, equal rights for women in the workplace and employment in countries or regions where it has operations. It has taken relevant measures and formulated polices on human rights protection and decent work so that human rights will not be neglected and abused. A good working environment can be created accordingly.

  • II. Object

    The Pili Group’s human rights policy applies to employees, contract workers, extras and interns of Pili International Multimedia Co., Ltd. and its subsidiaries. Furthermore, we expect suppliers and companies cooperating with the Pili Group to follow the same standards and conform to the spirit and basic principles of the Group’s human rights policy.

  • III. Policy

    Because of the corporate culture of the Pili Group and its business and characteristics, we pay special attention to the rights as described below and come up with corresponding polices so that associated action plans can be executed and expanded within the Group.

    • (1). Protection of labor rights: In its formulation of relevant polices, measures and regulations, the Group follows labor-related laws and regulations of the countries or regions where it has business operations. Should there be any deficiencies, the Group will consult in the first instance relevant international standards so as to determine a direction for its measures and polices.

      • 1. Prohibition of forced labor:
        The Group follows the Labor Standards Act to sign written contracts with all employees. Under the agreement of the two sides, the rights and duties of both the employer and the employee are clearly defined. Interference or intimidation from a third party or illicit profits gained therefrom are prohibited.

      • 2. Prohibition of employment discrimination:
        The Group insists on maintaining a diverse workforce and fair reward system. In its hiring of employees, the Group will not discriminate against job applicants because of their ethnicity, social class, language, thoughts, religion, party affiliation, provincial origin, birthplace, gender, sexual orientation, age, martial status, appearance, facial feature, physical or mental disabilities or prior labor union membership. We treat them equally in the appointment of jobs and arrangement of job content for them.

      • 3. Prohibition of child labor:
        In accordance with the Labor Standards Act and the Protection of Children and Youths Welfare and Rights Act, the Group refuses to hire children and youths aged under 16 and avoid any situation that may suggest or establish employment links with them. Should exceptions occur, the governing authority should be consulted for a rightful explanation.

      • 4. Decent working hours and protection for night work:
        The Group specifies in its work regulations normal and extended working hours while checking attendance records of employees on a regular basis. In accordance with the Labor Standards Act, employees are reminded to take two (2) days off for every seven (7) days. If workers have to work overtime during the two (2) days off, they will be compelled to take one of the two (2) days off. For those who have to work overtime at night, the Group provides them with the protection of security guards, rest space in dormitories and readily available drivers.

    • (2). Equal rights for women:

      The Group takes competence at work as its main consideration in hiring and appointing employees, deciding on salary and benefits, providing on-the-job training, evaluating job performance, giving promotions and approving departures and retirements. There will be no differential treatment because of gender or sexual orientation differences. To promote equal rights and prevent against sexual harassment, relevant lectures and a grievance hotline are provided. The aim is to stop any discrimination against gender and sexual orientation differences from happening.

    • (3). Protection of personal information:

      To protect personal secrets, the Group has achieved complete control of the storage and retrieval, processing, transmission and preservation of information about employees, cooperating companies and clients, as well as the security of personnel and equipment. It has taken security measures to protect and control various aspects such as development and maintenance of applications, database, Internet connections, personal computers and storage media. Online trades proceed under the protection of cryptography and verification systems so that client information will not be stolen, altered, damaged, lost or exposed. The security of client information is guaranteed.

  • IV. Policy enforcement and amendment

    The policy has been approved for enforcement by the chairperson of the board. Likewise with the amendment.

    Grievance hotline: Taipei (886-2-89780555, extensions 1603, 1605 and 1606)
    Yunlin (886-5-6224106, extensions 230 and 213
    Shanghai (86-021-51134188, ext. 834)
    Email address for reporting: